Here are some of the common questions we receive from our customers before purchasing carpets.
If you have any other questions, feel free to email us.info@platinum.sa.
Don't hesitate to ask for help.
If you have a problem or question that requires immediate assistance, send us an email and we will respond within 24-48 hours!
FAQs
Q: What materials do you use for your rugs?
We use a variety of high-quality materials to create our rugs, including wool, polyester, and cotton. You can find specific material details for each product on its individual page.
Q: How should I care for my new rug?
Please refer to the care instructions included with each rug. Generally, most of our rugs can be regularly vacuumed and should be kept out of direct sunlight.
Q: How much does shipping cost?
We offer free shipping on all orders within the cities of Jeddah, Riyadh, Khamis Mushait, Dammam, and Al-Khobar. For other cities, shipping costs will be calculated based on the weight, size, and delivery distance of your order.
Q: How long will it take to receive my order?
Delivery times for orders within the aforementioned cities range from 3 to 14 business days. For other locations, the delivery time will depend on your specific address
Q: What payment methods do you accept?
We accept various secure payment methods, including Visa, Mada, Apple Pay, STC Pay, and Mastercard.
Q: Can I cancel my order?
Yes, you can cancel your order before it is shipped. Please contact us as soon as possible.
Q: What is your return policy?
In case of a manufacturing defect, you can return the products within 3 days. For more information, see the return policy.
Q: What if my rug is defective?
If you find a clear manufacturing defect in your rug, please contact us for a replacement.
Q: Is there a warranty on your products?
We do not offer a warranty on the products sold on our website.
Q: How can I contact you?
You can contact us via email at info@platinum.sa or by phone at +966 0126822422.